24/7/365 National Emergency HVAC Service across the US and Canada
When HVAC equipment fails, Engineering Excellence is staffed around the clock to ensure lightning fast response with a certified maintenance technician in both rural and urban markets for all your HVAC needs. In fact, we guarantee that emergency diagnostic and repair services will be underway within four hours or less. In moment-of-truth scenarios, we consistently get high marks. Acknowledgement of requests for service dispatch to the Facilities Manager is immediate and our certified maintenance technicians follow your check-in and check-out procedures to keep you in the know. Count on us to provide updates on a service call if additional work is needed. Let us complete a repair while the technician is onsite because comfort and uptime is critical. We take care of the location so that you don’t have to worry about it. Better yet we treat your money like it is our own. We manage Key Performance Indicators (KPI’s) to provide excellence with quality results in work order dispatch confirmation, check-in compliance, on-time arrival, first time completion. We participate in ongoing online training to consistently score high with HVAC online third party scorecards for companies such as Service Channel, Fixxbook, Facilities Source, Ariba and Big Sky.
And should you ever wonder if the work was completed in a timely manner, simply log on to our Intellitrak™ Management System via the web, to view realtime status updates for service and quotes and access to service histories and equipment asset data. Escalations are delivered to your mobile device or email… for even more peace of mind.
“Engineering Excellence provides me with prompt service, good intuitive feedback and quick resolution. service is always prompt and responsive. I am always well informed on the status of service calls and PM.”
– National Retailer with over 150 sites
Connect With Us
(844) 969-39234360 Glendale Milford Road, Cincinnati, OH 45242
Sales (844) 969-3923
Service (800) 540-6707
Fax (877) 224-6306