ABOUT ENGINEERING EXCELLENCE
Our History Is Not Only About Our Past, But Our Future
Founded in 1979, Engineering Excellence was built on a mission to deliver exceptional HVAC-R solutions and unmatched customer service to commercial clients across the United States. Over 40 years later, that mission remains at the heart of everything we do. We are proud to foster lasting partnerships with both national and local customers, as well as our trusted service providers.
Today, we support over 16,000 sites across North America, offering a comprehensive range of services including Preventive Maintenance, Emergency HVAC Services, Unit Replacements, and more. As our customers grow, so do we.
Our Expertise: Technicians and Dedicated Support That Make the Difference
At Engineering Excellence, our commitment to delivering exceptional HVAC-R solutions goes beyond technical expertise. With a robust combination of skilled technicians and dedicated support teams, we ensure seamless, efficient, and customer-focused service for every client, every time.
Let’s Work Together
With decades of experience and a commitment to your success, Engineering Excellence is here to meet your HVAC-R needs.
Take the Next Step Today:
Why Choose Engineering Excellence?
Comprehensive Coverage
Serving all 50 states with reliable expertise and a seamless service experience.
Certified Technicians:
Our team of highly trained professionals is equipped with the latest tools and safety certifications to ensure top-quality service.
Client-Centric Service:
Dedicated support teams at both the national and local levels provide fast, expert assistance to resolve issues efficiently and effectively.
Technological Integration:
We work seamlessly with platforms like ServiceChannel, Corrigo, and SAP Ariba, ensuring smooth operations for your business.
A Commitment to Excellence
Our technicians are the heart of our operations, and we prioritize their development and preparedness:
Qualified and Experienced
Rigorous hiring and training ensure our team is ready for any challenge.
Equipped for Success
Technicians have the latest tools, diagnostic equipment, and client-specific knowledge to provide top-tier service.
Ongoing Development
– We empower our technicians through:
- Live classes at our training facility.
- On-the-job mentoring and OEM training.
- Comprehensive safety and technical training programs.
Dedicated Support: A Seamless Experience
Our National Service Center operates 24/7 to serve clients nationwide, regionally, and locally. With a focus on fast response times and clear communication, our support teams work tirelessly to keep your equipment running smoothly.
– In-House Expertise:
- Call Center: Knowledgeable customer service specialists promptly dispatch certified technicians.
- Project Management: Expert oversight to ensure efficiency and quality.
- Service Management: Real-time updates and repair options to expedite solutions.
- Account Management: Personalized support tailored to your needs.
– Streamlined Processes:
- Advanced call scripting minimizes unnecessary trips and controls costs.
- A dedicated quote team provides detailed proposals for repairs exceeding NTE limits.
- Integration with 3rd-party platforms like ServiceChannel, fmPilot, Corrigo, and SAP Ariba ensures seamless collaboration.
Technology and Efficiency
Our investment in cutting-edge software and tools enhances communication, streamlines operations, and ensures real-time updates. This approach helps reduce facility management costs, restore comfort quickly, and empower you to make informed decisions.