ACCOUNT MANAGEMENT
DEDICATED ACCOUNT MANAGEMENT AND REPORTING
Engineering Excellence assigns each client a team of advocates with a single but focused point of contact, providing clear communication and management of client specific goals and expectations. The team includes a Technical Service Manager and an Assigned Account Coordinator responsible for quality and consistency. As questions or needs arise, our Technical Service Managers work directly with you to expedite service and recommendations.
Strategic account reviews, including detailed reporting, provide consistent communication and feedback to analyze progress to goals and review service related issues.
Our clients have full access to our real-time reporting
- Detailed Asset Information
- Costs and Service Histories per unit and per site
- High Volume High Frequency sites
- Open quote/ticket report
- Capital expense and forecast
- Strategic Equipment Replacement Planning
Ultimately, efficiency, comfort and cost reduction come through our great service, but strategies and results are also confirmed by our reporting, analysis and strategic review.
Contact US to review and discuss your ACCOUNT MANAGEMENT goals.
markets WE serve